Sorry, this is the nitty gritty but I gotta do it.

Thank you for using Sarah Rachael Makeup Artist's services. We would like you to please read all our terms and conditions so that you are fully aware of our rights when booking your makeup service. Using this website (www.sarahrachaelmakeup.com.) and booking with us signifies that you agree to our terms and conditions.

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SUMMARY AND INTERPRETATION

AGREEMENT between Sarah Rachael Makeup and "Customer":

“Accommodation Expenses” means accommodation costs incurred by an Artist in relation to a Booking due to a long commute and an early start time.

“Additional Costs” means any costs required for the provision of the Artist Services for a particular booking, including but not limited to:

  1. (a)  Travel Expenses;

  2. (b)  Early Fees;

  3. (c)  Parking Expenses; and

  4. (d)  Accommodation Expenses.

“Artist” means a makeup artist and/or hair stylist from our network of freelance artists that we act as agent for;

“Artist Services” means the makeup, hair and other beauty services provided by the Artists;

“Booking” means a booking for an Artist to provide you with particular Artist Services secured by payment of a Deposit.

“Customer” means the person or legal entity listed on the purchase invoice and includes anyone acting on their behalf;

“Booking Fee” means a non-refundable, non-transferable payment reflecting a percentage of the total Service Quote amount for a Booking Enquiry (as determined by us) that is payable in order to secure a Booking;

“Booking Fee Invoice” means the tax invoice in respect of the Booking Fee amount;
“Early Fee” means costs that may be applied by an Artist due to an early appointment time;

“Fees” means the fees associated with a Booking as stipulated by us including any Additional Fees;

“Final Booking Details” means all details relevant to your Booking including the Booking destination, Booking date, Booking time and the Artist Services to be provided. 

“Final Invoice” means the tax invoice in respect of the outstanding Fees associated with a Booking (the total Fees reduced by any Deposit paid);

“Parking Expenses” means costs for the Artist parking at the Booking destination on the Booking Date.

“Travel Expenses” means costs associated with an Artist travelling to Booking destination/s. These expenses may vary and are subject to the particular Artist’s terms and conditions. If the Artist is required to fly to the Booking destination appropriate flight, transfer, allowance and other opportunity costs will be outlined in your Quote;

“Trial” means an appointment with the Artist prior to the Booking Date to try and discuss the look and style prior to the Booking Date.

PRIVACY POLICY

INFORMATION WE MAY COLLECT FROM CUSTOMERS - In order to provide better service to our valued customers, Sarah Rachael Makeup Artist may request personal details such as your name, address, telephone number or e-mail address. If you choose to withhold requested personal information, Sarah Rachael Makeup Artist may not be able to provide you with the customer service you require should that depend on the collection of that information, particularly if the collection of that information is required by law.

 

Sarah Rachael Makeup Artist will not sell or disclose the Customers personal information/details to any third party without the customers consent unless in the purpose of purchase/deposit/delivery or if necessary to comply with laws, investigations or legal proceedings.

For transaction security for debit and credit card payments, Sarah Rachael Makeup Artist uses 'Square'.

 

PROPERTY

All content made available to the customer via the Sarah Rachael Makeup Artist Website is property of Sarah Rachael Makeup Artist.

The customer can view, download, copy and/or print the images accessible on the Sarah Rachael Makeup Artist Website for personal use only and may NOT be altered in anyway.

The customer is not permitted to alter or re-produce the images on the Sarah Rachael Makeup Artist Website in any manner without permission from Sarah Rachael Makeup Artist.

The customer may NOT remove any trademarks made by Sarah Rachael Makeup Artist on any images, campaigns or marketing materials.

​Booking Fee

A non-refundable booking fee is required at the time of booking to secure your appointment date and time.

This fee confirms your appointment and covers the admin, communication, and scheduling involved in organising your booking. Once received, your time slot is officially reserved for you.


The booking fee will be deducted from your final balance due on or before your appointment date.

Please note that until the booking fee has been received, your appointment is not confirmed and may be offered to another client.

Rescheduling

If you need to reschedule your appointment, your booking fee can be transferred once to a new date (subject to availability) if at least 7 days’ notice is provided.

If less than 7 days’ notice is given, the booking fee will be forfeited and a new booking fee will be required to secure the new date.

Cancellations

If you cancel your appointment for any reason, your booking fee will be forfeited.

Cancellations must be made in writing (via message or email).


This policy is in place because the booking fee covers the time and admin involved in holding your appointment and prevents others from booking that slot.


Artist Cancellations

In the unlikely event that I must cancel due to illness, emergency, or events beyond my control, your booking fee will be refunded in full or transferred to a new agreed date.

Final Payment

The remaining balance for your hair and/or makeup service is due on the day of your appointment (unless otherwise arranged).

Late or missed payments may result in cancellation without refund of the booking fee.

Agreement

By paying your booking fee, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

COVID-19

If you need to cancel due to COVID related reasons, a credit note will be created on your behalf to use on future services &/or products for a 6-month period from the date of cancellation. To receive a full refund, you must show proof of a positive COVID result from the Australian Government. 

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​TRIALS

For an additional fee, you may request a trial appointment with the artist to discuss and try the desired look before your big day. If you would like a trial, you will receive a deposit invoice to secure your booking with the artist. Balance payment is made directly to the artist on the day via direct debit or cash.​

 

PAYMENT OPTIONS

Sarah Rachael Makeup Artist accepts Cash, Mastercard, Visa and Direct Debit. (Square terminal facilities Available)

All prices are in Australian dollars. Invoices are sent to your desired email address once booking is confirmed and can be paid online.

Please note there is a 1% service charge on any card payment on the day of application through the Square terminal.

OPENING HOURS

Sarah Rachael Makeup Artist is a freelance business and hours vary week to week depending on bookings. A surcharge of 10% will incur if booking is earlier than 6:30am or later than 6:00pm on any day and will also apply on Sundays.

Please email sarah@sarahrachaelmakeup for specific booking times outside whats on my booking page.

 

The following days are an exception:

Good Friday – CLOSED

Easter Sunday – CLOSED 

Christmas Day – CLOSED

New Years Day – CLOSED

 

Sarah Rachael Makeup Artist will inform you via Instagram or Facebook if makeup services are unavailable for any other days or times. 

Please Note: These Public Holidays can be booked if required however a surcharge of $50.00 will incur. 

 

TRAVEL CHARGES

A minimum of two (2) faces applies for any mobile booking.

A freelance travel fee minimum of $20 and subject to location will vary.

Toll charges & Parking fees may also apply. If valet parking is available, this will be charged to your room in accordance to this agreement.

Touch up services (after the ceremony / before photos) can be added with a $100 per hour fee. Alternatively an exclusive wedding day rate can be tailored for your needs.

 

PRICE LIST

Sarah Rachael Makeup Artist has the right to change any price at any time without notice to the customer, unless the customer has placed an order at a stipulated price (then the alteration in price is not applicable).When booking any service with Sarah Rachael Makeup Artist, the customer agrees to these prices.

YOU ARE ALSO PAYING PER PERSON NOT PER HOUR FOR MAKEUP. Once Sarah has completed all makeup applications (based that everyone is on time) she will be moving onto her next booking.